On this page you can submit a request for diagnostics and repair of the device.
If you have any problems during the operation of the device, please fill out the application form.
After receiving the request, a technical support specialist will contact you to conduct an initial online test of the device, based on the results of which a decision will be made on the need for repair work.
The warranty period for the VedaPulse® Professional / VedaPulse® Home device is 24 months from the date of delivery of the product to the buyer.
The warranty period for the accessories included in the product (signal cable, electrodes, clothespins, USB cable, USB dongle) is 6 months from the date of delivery of the product to the buyer.
The warranty period for the VedaLaser 2.0, VedaQuantum, VedaEHF, VedaPulse-TES devices is 12 months from the date of delivery of the product to the buyer.
The warranty obligations do not apply to the following cases:
In case of expiration of the warranty period or occurrence of one of the cases described above, repairs and shipping are carried out at the expense of the buyer.
As soon as you receive the device, the manager makes a request to program the activation code. Processing of the request takes from 1 to 3 business days. After the code is ready, the manager will send it to your email.
If you don’t find the email in your Inbox, check the Spam folder. Perhaps the letter got there. If you can’t find the email, contact technical support support@vedapulse.com
This message appears if you insert your current key code. Make sure that you copied the code from the email and not from the bottom field in the Activation window.
Contact technical support support@vedapulse.com.
You have probably already activated the program, and reactivation is not required.
Also make sure that you have not run the program in demo mode. In this case, a message will appear at startup stating that the program is running in demo mode. To run your version, you need to insert a USB key into your computer.
This message could only occur if the program was launched for the first time without an Internet connection or the date and time settings on the computer were knocked down. For troubleshooting, contact technical support support@vedapulse.com.
